When a licensee receives a complaint or discovery by TBCE, what is the proper course of action?

• A. Ignore complaints to avoid investigations.
• B. Cooperate with the board, provide information, and comply with investigations and orders.
• C. Disregard the board's requests and continue practice.
• D. Destroy records to prevent discovery.

Answer: (B)

When a complaint or discovery is received, the professional has a duty to engage openly with the board, provide requested information, and follow investigations and orders. This approach supports a fair, accurate process and protects public safety by ensuring the board has what it needs to assess the situation properly. It also demonstrates ongoing commitment to professional standards and accountability. Ignoring complaints, disregarding requests, or destroying records undermines the investigation and can lead to disciplinary action, including penalties or loss of licensure.