What is the TBCE complaint investigation process?

• A. A complaint is not investigated
• B. Receipt of a complaint, inquiry or investigation, possible hearing, and disposition of charges. (Correct)
• C. Immediate criminal charges filed in court
• D. Only informal discussion with the licensee

Answer: (B)

The TBCE complaint investigation process begins when a complaint is received and then may move through an inquiry or investigation, a possible hearing, and finally the disposition of charges. This sequence captures how a regulatory body gathers facts, determines whether there is evidence of professional misconduct, and then decides on an appropriate outcome. Investigations and potential hearings are part of ensuring due process, with the possibility of formal proceedings before an administrative law judge and resulting orders such as reprimand, probation, suspension, or revocation, or civil penalties. It’s not about pleading criminal charges in court or only having informal discussions—the process is an administrative, civil disciplinary path from intake to disposition.