The board's duties regarding complaints include adopting a standard information form and prescribing information to be provided to complainants.

• A. Adopt a form to standardize information concerning complaints
• B. Prescribe information to be provided to be provided to a person when the person files a complaint
• C. Adopt a form to standardize information concerning complaints and prescribe information to be provided when filing
• D. Do not adopt any forms or procedures

Answer: (C)

When a regulatory board handles complaints, it must both standardize how information about those complaints is gathered and ensure complainants receive the required details at the right time. The board’s duties are to adopt a standard information form and to prescribe the information that must be provided to complainants when they file. Combining both elements ensures consistency in what is asked and what is communicated, making the process clearer for those filing complaints and easier to administer.

If only a standard form were adopted, there would still be a need to specify what information must be given to complainants. If only prescribed information were provided, there would be no standardized form to collect and present that information uniformly. The option that includes both adopting a standard form and prescribing the required information reflects the board’s full duties.