TBCE's complaint handling can include which of the following actions?

• A. A verbal warning only
• B. Immediate license revocation without due process
• C. No action beyond receipt
• D. Possible hearing in addition to investigation. (Correct)

Answer: (D)

Complaint handling in licensing boards combines fact-finding with due-process protections. The board starts with an investigation to gather the facts, but if the evidence suggests possible violations, there is often a formal step where the licensee can present evidence and defenses in a hearing before any disciplinary action is finalized. This structure ensures fairness and gives the respondent a chance to be heard while the board determines appropriate remedies, which can range from no action to sanctions.

That’s why a hearing in addition to the investigation is the best fit. It reflects the step that may occur to resolve a complaint properly, rather than stopping at a mere verbal warning, skipping due process, or concluding with no action. The other options don’t align with how regulatory bodies typically manage complaints: verbal warnings alone are not universally required or sufficient; immediate license revocation without due process violates fundamental rights; and doing nothing beyond receipt would ignore legitimate concerns and fail to address potential misconduct.